The destination log directory path where this data is stored and accessed from is %localappdata%\SaRALogs\UploadLogs.ĬurrentUser\SOFTWARE\Microsoft\MSCRMClient The table below provides information such as scenario type, data collection source, data collection path and data collection files.
To know more about what log files are created by the Support and Recovery Assistant, search for your scenario in the table below under the “Scenario” column and view the relevant information in the same row. Here-s the error log: PLATFORM VERSION INFO Windows : 3.0 (Win32NT) Common Language Runtime : 9.42000. If you are unable to sign in, your log files will not be sent to Microsoft. Microsoft Support and Recovery Assistant not working Hi, when I try to install this to fix my Outlook, it doesnt start. Note, if you are not signed into the Support and Recovery Assistant when you click Send, you will be prompted to sign in. The following image is an example screen where log files are collected during a scenario and there are options to view the log files and to send the logs to Microsoft. The only time you would want to send log files from the Support and Recovery Assistant to Microsoft is when you are working with Microsoft Support and the log files need to be reviewed. After the download completes, open the compressed folder. You can use Microsoft Support and Recovery Assistant to run the Outlook Calendar diagnostic to troubleshoot and fix such issues as missing meeting entries and shared calendars that cant be accessed by other users. When you run a scenario in the Support and Recovery Assistant, some log files may be created and you will be given an opportunity to send these files to Microsoft. Install the Microsoft Support and Recovery Assistant Use the following steps to install the Microsoft Support and Recovery Assistant: In a web browser, navigate to the Microsoft Support and Recovery Assistant download page.
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